Secure payments without chasing renters for money.
Prum uses trusted payment providers to process bookings and help tool owners receive their earnings. Renters pay online when they book, while owners can view payment information and transaction history through their Prum account.
Renters pay through Prum, so you do not need to handle cash.
When a renter books your equipment, their payment is completed online using the payment options available at checkout. The transaction is processed through Prum’s connected payment providers.
Online checkout
Renters pay online when completing their booking rather than arranging a separate cash payment with the owner.
Clear booking totals
The applicable hire amount, fees and any security deposit are displayed as part of the booking process.
Account records
Owners can review payment activity and keep a record of completed transactions through their Prum account.
From booking to payout in four stages.
Payments are linked to the renter’s booking and completed according to Prum’s payment process.
A renter books your equipment
The renter selects the required hire dates and completes the booking payment online.
The booking total may include the hire fee, applicable service fees and a security deposit where one applies.
The payment is processed
The transaction is processed securely using the payment option selected by the renter at checkout.
This creates a payment record connected to the booking rather than relying on a private cash arrangement.
The hire is completed
The renter collects or receives the equipment, completes the hire and returns it according to the agreed booking details.
Any issue affecting the booking should be reported promptly and handled through the applicable Prum process.
Your earnings are paid
Once the payment becomes eligible for release, your earnings are sent through your connected payment account.
The exact timing may depend on the payment provider, account verification and the status of the hire.
Connect your payment details before accepting bookings.
Tool owners need to complete the required payment setup so earnings can be transferred after an eligible hire.
Payment providers may request identity, business or bank information as part of their account verification requirements.
Payment setup checklist
- Create or log in to your Prum account
- Open the relevant payment settings
- Connect the available payment account
- Enter accurate personal or business details
- Complete any required provider verification
- Check that your payout details are correct
Trusted options for processing renter payments.
Available payment methods may depend on the checkout and account options enabled through Prum. Renters should review the payment choices displayed when completing their booking.
Card payment processing
Stripe can process eligible credit and debit card payments made by renters at checkout.
- Credit card payments
- Debit card payments
- Connected payout details
- Digital transaction records
PayPal payment options
Depending on the available checkout options, renters may be able to pay using their PayPal account or an eligible linked payment method.
- PayPal account payments
- Eligible linked accounts
- Credit or debit cards
- PayPal transaction records
When will my hire earnings arrive?
Payout timing can vary depending on the payment provider, the status of the booking and whether any account verification is still required.
Payments are generally released according to Prum’s payment process after the hire has been completed successfully.
Timing may be affected by:
- The payment option used by the renter
- Your connected payment account
- Payment-provider processing times
- Incomplete identity or account verification
- The completion status of the hire
- Any dispute, refund or reported booking issue
See how each booking contributes to your payout.
Your final earnings may differ from the renter’s total checkout amount because the booking can include separate fees or refundable amounts.
The price charged for the renter to use your equipment during the selected booking period.
Applicable marketplace or payment fees may be automatically deducted as part of the transaction.
A refundable deposit is separate from ordinary hire income and is handled according to the booking conditions.
The remaining eligible earnings are transferred through your connected payment method.
Some equipment bookings may include a refundable deposit.
A security deposit may be used for certain equipment listings. Where one applies, the amount should be shown to the renter as part of the booking process.
The applicable deposit should be visible before the renter completes the booking.
The deposit is handled separately from the owner’s ordinary hire earnings.
Equipment condition should be checked and recorded at collection and return.
Deposits are released according to the applicable booking and payment process.
Problems such as damage or missing equipment should be reported promptly.
Clear photographs can help document the equipment’s condition at both handovers.
Understand the amount you earn from each hire.
Review the transaction information shown in your account so you can understand the hire amount, applicable fees and final eligible payout.
Keeping clear records can also make it easier to monitor how your listings are performing over time.
A booking record may show:
Keep track of completed and upcoming payments.
Your Prum account can help you review payment activity associated with your equipment bookings.
Upcoming payments
Review earnings connected to current bookings that have not yet completed the payout process.
Completed payments
View previous booking payments that have completed the applicable payout process.
Transaction history
Maintain a digital record of your booking income, fees and related payment activity.
Tool owners are responsible for their own tax obligations.
Income earned from equipment hire may have tax or reporting implications depending on your circumstances, business structure and level of activity.
Prum does not replace professional accounting or tax advice. Speak with a qualified adviser if you are unsure how your hire income should be treated.
Records worth keeping
- Income received from equipment bookings
- Marketplace and payment-processing fees
- Equipment maintenance and servicing costs
- Repairs and replacement parts
- Insurance and relevant business expenses
- Receipts, invoices and transaction statements
Common payment questions from tool owners.
How does a renter pay for my equipment?
Renters complete payment online during checkout using one of the payment options made available through Prum.
Do I need to collect cash from the renter?
Bookings and payments should be completed through Prum rather than through a separate cash arrangement between the owner and renter.
Do I need to connect a payment account?
You will need to complete the available payment setup and any required provider verification before eligible earnings can be transferred.
Why has my payout not arrived yet?
Processing times can be affected by the payment provider, account verification, the booking status or a reported dispute or refund. Check your account information and contact Prum support if you need assistance.
Are service fees deducted automatically?
Applicable fees may be included or deducted as part of the booking transaction. Review the payment breakdown shown through your account.
Is a security deposit part of my earnings?
A refundable security deposit is separate from ordinary hire income and is handled according to the booking and payment process.
Set up your account and list your first tool.
Add your equipment, set your pricing and availability, and complete your payment setup so you are ready to accept local bookings.
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